Privacy policy

This page explains what personal data we collect, for what purpose, how long we keep it and how to exercise your rights, in line with the General Data Protection Regulation (GDPR). We never sell any data and do no marketing. This English version is provided for convenience; the French version prevails.

1. Data controller

The data controller is GdM, trading as “Le Grand Chauffeur Paris”, 36 Grande Rue, 91140 Villejust. For any question about your data: legrandchauffeurparis@gmail.com or +33 6 32 72 19 83. See also the legal notice.

2. Data collected

We only ask for what is needed to handle a booking or quote request, made through the form on this site, WhatsApp, phone or email: your first and last name, your phone number and email, the pick-up and drop-off addresses, the date and time, the number of passengers and, where relevant, the flight number, the child seats you need, the children’s ages, your luggage, the name for the welcome, your company and billing reference, your preferred means of contact and your comments. To these are added the technical connection data the site needs to work and stay secure.

This information is needed to handle your request. A person reviews and confirms every request. If you book for someone else, we also collect that person’s name and phone number: please let them know and point them to this page. If you use “My location”, your browser sends your position to an address service to find the matching address; we do not receive it.

3. Purposes and legal bases

• Requests and journeys — to answer you, prepare a quote, arrange and carry out the journey. Legal basis: steps taken at your request before a contract (quote, request not yet confirmed), then the contract.
• Client space — a one-time code sent by email and a strictly necessary session cookie, to change or cancel a request (My booking). Legal basis: the contract.
• Invoicing — invoices and accounting records for your journeys. Legal basis: a legal obligation.
• Security and statistics — to protect the site against misuse and measure its audience without cookies. Google’s cookies (audience measurement and advertising) are set only with your consent; without it, the site sends Google only cookieless signals (page viewed, click on a contact link) to measure how well our ads perform. Legal basis: our legitimate interest; your consent for Google’s cookies.

4. Recipients

• Our team and, where relevant, the chauffeur or partner operator who carries out the journey.
• Our technical providers (hosting and request register, email delivery, alerts to our team by messaging app, address suggestions and route calculation, statistics), which process your data to provide these services to us.
• Authorities, only when legally required.

Messaging services, including WhatsApp if you write to us there, and Google, also apply their own terms. Some providers are established outside the European Union, notably in the United States: depending on the case, these transfers rely on an adequacy decision of the European Commission (Data Privacy Framework) or on its standard contractual clauses, a copy of which you can obtain by writing to legrandchauffeurparis@gmail.com.

5. Retention

• Request not confirmed, or cancelled: 12 months after the planned date of the journey.
• Confirmed or completed journey: 3 years after the journey.
• Copies received by email or messaging app: deleted on the same schedule.
• Invoices: 10 years, as the law requires.
• Technical data: from a few minutes to 30 days; your cookie choice: 6 months; Google statistics: 14 months at most.

6. Security

We take appropriate technical and organisational measures to keep your data confidential and intact: encrypted connections (HTTPS), a request register kept in the European Union, and access restricted to the people who handle your request.

7. Your rights and the CNIL

You may ask to access, correct or erase your data, restrict its processing or receive it, object to its processing, withdraw your consent and set instructions for after your death. Write to us at legrandchauffeurparis@gmail.com: we answer within one month. You may also complain at any time to the CNIL, the French data protection authority (www.cnil.fr).

8. Cookies

The site uses measurement or advertising cookies only with your consent, which you can change at any time through the “Manage cookies” link at the bottom of the page. See the Cookies page.

Last updated: 5 November 2026.